Certification at Your Fingertips - ITIL Services Operations


Certification at Your Fingertips - ITIL Services Operations, Singapore elarning online course

Course Description

The objective of ITIL Service Operation is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks. Service Operation focuses on delivery and control process activities and aims for a steady state of managing services.

Understand the importance of Service Delivery.

- Know what is ITIL Service Operations
- Understand the various process level in ITIL
- Be able to apply the knowledge into actual projects
- Understand the key role of ITIL Service Operations


Course Objectives

  1. Introduction to Service Operation
  2. Understanding ​Service Management as a Practice
  3. Know the Service Operation principles
  4. Know the Service Operation process
  5. identify the common Service Operation activities
  6. Organizing For Service Operation
  7. Know the technology considerations


Related Courses

  • Certification at Your Fingertips - Microsoft 70-336: MCSE: Core Solutions Lync Server 2013

    Certification at Your Fingertips - Microsoft 70-336: MCSE: Core Solutions Lync Server 2013

    SGD $299.00

    Course Description

    Candidates for this exam are IT consultants and telecommunications consulting professionals who design, plan, deploy, and maintain solutions for unified communications (UC). Candidates should be able to translate business requirements into technical architecture and design for a UC solution. Candidates should have a minimum of two years of experience with Microsoft Lync technologies and be familiar with supported migration scenarios. Candidates should be proficient in deploying Lync Server solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, and high availability. Candidates should also know how to monitor and troubleshoot Lync Server using Microsoft tools. The minimally qualified candidate typically should have experience making decisions concerning the design, implementation, and maintenance of the following: central and branch office sites, standard and enterprise edition deployment, high availability and disaster recovery, remote access\external access, enterprise voice, Unified Messaging, conferencing, Persistent Chat, data compliance, client endpoints, and, migration from previous versions of Lync. This course is a core requirement for the MCSE certification. Ace your certification examination with this preparation course! - Learn of the examination outline before sitting for your certification  - Know and understand the topics that may be covered in your examinations - Understand theory aspects of the examination

    Read more...

  • Certification on Your Fingertips - CompTIA A+ 220-901

    Certification on Your Fingertips - CompTIA A+ 220-901

    SGD $299.00

    Course Description

    For anyone wanting to enter the IT world, the CompTIA A+ certification is a great start! The A+ by CompTIA is recognized as one of the top entry-level certifications in the industry. It provides you with a solid foundation in hardware, software and troubleshooting skills in order to build or supplement your technical knowledge. Ace your certification examination with this preparation course! - Learn of the examination outline before sitting for your certification  - Know and understand the topics that may be covered in your examinations - Understand both practical and theory aspects of the examination - Apply the practical skills through the Remote Practice Environment This course is SkillsFuture Credit Eligible.

    Read more...

  • 1st step to certification: Microsoft SQL Server 2012 Development (70-464)

    1st step to certification: Microsoft SQL Server 2012 Development (70-464)

    SGD $45.00

    Course Description

    Microsoft SQL Server 2012 is a cloud-ready information platform that will help organizations unlock breakthrough insights and quickly build solutions to extend data across on-premises and public clouds, backed by mission critical confidence. The latest version not only includes many of the same capabilities and characteristics that administrators have come to trust for over 10 years but it also introduces some new features that change how databases make data available across the enterprise. It continues the evolution and maturity of a trusted platform that leads in industry-relevant and real-world application performance benchmarks. In this VTC course, author Mark Long will introduce you to SQL Server 2012 from a development viewpoint and will help you prepare for the Microsoft 70-464 Development Certification exam.  Be fully prepared for your certifications exams! - Learn of the examination outline before sitting for your certification  - Know and understand the topics that may be covered in your examinations - Learn and understand the chapters for each tailored certification  - Go through past questions to have a feel of the examinations This course is SkillsFuture Credit Eligible.

    Read more...


Content

ITIL Services Operations

+
Content
  • Module 1: Service Operation Introduction
    •  1.1 Introduction
    •  1.2 Syllabus Exam Overview And Testing Tips
    •  1.3 Service Operation Introduction Part 1
    •  1.4 Service Operation Introduction Part 2
    •  1.5 Service Operation Introduction Part 3
    •  1.6 Service Operation Introduction Part 4
    •  1.7 Service Operation Introduction Part 5
  • Module 2: Service Management As a Practice
    •  2.1 Service Management As A Practice Part 1
    •  2.2 Service Management As A Practice Part 2
    •  2.3 Service Management As A Practice Part 3
  • Module 3: Service Operation Principles
    •  3.1 Service Operation Principles Part 1
    •  3.2 Service Operation Principles Part 2
    •  3.3 Service Operation Principles Part 3
    •  3.4 Service Operation Principles Part 4
  • Module 4: Service Operation Process
    •  4.1 Service Operation Process Part 1
    •  4.2 Service Operation Process Part 2
    •  4.3 Service Operation Process Part 3
    •  4.4 Incident Management Part 1
    •  4.5 Incident Management Part 2
    •  4.6 Problem Management
    •  4.7 Request Fulfillment
    •  4.8 Access Management
  • Module 5: Common Service Operation Activities
    •  5.1 Common Service Operation Activities Part 1
    •  5.2 Common Service Operation Activities Part 2
    •  5.3 Common Service Operation Activities Part 3
    •  5.4 Common Service Operation Activities Part 4
  • Module 6: Organizing For Service Operation
    •  6.1 Organizing For Service Operation Part 1
    •  6.2 Organizing For Service Operation Part 2
    •  6.3 Organizing For Service Operation Part 3
    •  6.4 Roles Part 1
    •  6.5 Roles Part 2
  • Module 7: Technology Considerations
    •  7.1 Technology Considerations
  • Module 8: Service Operation
    •  8.1 Implementation Of Service Operation
    •  8.2 Challenges, Risks, And Critical Success Factors
    •  8.3 Conclusion
SGD $299.00
(Price excludes GST)
GET ACCESS NOW
Convince your boss email
This site is best viewed using the latest versions of Google Chrome, Apple Safari, Mozilla FireFox, Microsoft Internet Explorer 11 and Edge which supports HTML5/Webkit technologies.