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The objective of ITIL Service Operation is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks. Service Operation focuses on delivery and control process activities and aims for a steady state of managing services.
Understand the importance of Service Delivery.
- Know what is ITIL Service Operations
- Understand the various process level in ITIL
- Be able to apply the knowledge into actual projects
- Understand the key role of ITIL Service Operations
ITIL Services Operations