Certification at Your Fingertips - ITIL Services Operations


Certification at Your Fingertips - ITIL Services Operations, Singapore elarning online course

Course Description

The objective of ITIL Service Operation is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks. Service Operation focuses on delivery and control process activities and aims for a steady state of managing services.

Understand the importance of Service Delivery.

- Know what is ITIL Service Operations
- Understand the various process level in ITIL
- Be able to apply the knowledge into actual projects
- Understand the key role of ITIL Service Operations


Course Objectives

  1. Introduction to Service Operation
  2. Understanding ​Service Management as a Practice
  3. Know the Service Operation principles
  4. Know the Service Operation process
  5. identify the common Service Operation activities
  6. Organizing For Service Operation
  7. Know the technology considerations


Related Courses

  • CompTIA Network+ N10-006 (2015 Objectives)

    CompTIA Network+ N10-006 (2015 Objectives)

    SGD $45.00

    Course Description

    The CompTIA Network+ N10-006 (2015 Objectives) certification is recognized internationally as validation of the technical knowledge required for foundation-level IT network technicians. Network+ certification exhibits third-party validation that the successful candidate has the knowledge and skills necessary to manage, maintain, troubleshoot, install, operate, and configure basic network infrastructure. In this course, Mark Long takes you step by step through the process and technologies you need to get ready to take this exam.Be fully prepared for your certifications exams!- Learn of the examination outline before sitting for your certification - Know and understand the topics that may be covered in your examinations- Learn and understand the chapters for each tailored certification - Go through past questions to have a feel of the examinationsThis course is SkillsFuture Credit Eligible.

    Read more...

  • CompTIA 220-801 or JK0-801: CompTIA A+ Essentials

    CompTIA 220-801 or JK0-801: CompTIA A+ Essentials

    SGD $299.00

    Course Description

    The CompTIA A+ certification is the first step of your professional IT journey. It’s the ideal foundational certification to get started on a career working with cutting-edge information technologies. It covers mobile, tablets, laptops, desktops and beyond. The exam verifies an individual can troubleshoot networking and security issues within operating systems such as Apple, Android, Windows and more.   Ace your certification examination with this preparation course! - Learn of the examination outline before sitting for your certification  - Know and understand the topics that may be covered in your examinations - Understand theory aspects of the examination

    Read more...

  • Certification at Your Fingertips - Microsoft 70-414: Implementing an Advanced Server Infrastructure

    Certification at Your Fingertips - Microsoft 70-414: Implementing an Advanced Server Infrastructure

    SGD $299.00

    Course Description

    This course covers the following topics in order to prepare students for the Microsoft 70-414: Implementing an Advanced Server Infrastructure certification exam: how to manage and maintain a server infrastructure. plan and implement a highly available enterprise infrastructure, plan and implement a server virtualization infrastructure, and design and implement identity and access solutions. Passing this exam validates a candidate’s ability to the plan, configure and manage the Windows Server 2012 services, such as identity and access, high availability and the server infrastructure. Be fully prepared for your certifications exams! - Learn of the examination outline before sitting for your certification  - Know and understand the topics that may be covered in your examinations - Learn and understand the chapters for each tailored certification  - Go through past questions to have a feel of the examinations

    Read more...


Content

ITIL Services Operations

+
Content
  • Module 1: Service Operation Introduction
    •  1.1 Introduction
    •  1.2 Syllabus Exam Overview And Testing Tips
    •  1.3 Service Operation Introduction Part 1
    •  1.4 Service Operation Introduction Part 2
    •  1.5 Service Operation Introduction Part 3
    •  1.6 Service Operation Introduction Part 4
    •  1.7 Service Operation Introduction Part 5
  • Module 2: Service Management As a Practice
    •  2.1 Service Management As A Practice Part 1
    •  2.2 Service Management As A Practice Part 2
    •  2.3 Service Management As A Practice Part 3
  • Module 3: Service Operation Principles
    •  3.1 Service Operation Principles Part 1
    •  3.2 Service Operation Principles Part 2
    •  3.3 Service Operation Principles Part 3
    •  3.4 Service Operation Principles Part 4
  • Module 4: Service Operation Process
    •  4.1 Service Operation Process Part 1
    •  4.2 Service Operation Process Part 2
    •  4.3 Service Operation Process Part 3
    •  4.4 Incident Management Part 1
    •  4.5 Incident Management Part 2
    •  4.6 Problem Management
    •  4.7 Request Fulfillment
    •  4.8 Access Management
  • Module 5: Common Service Operation Activities
    •  5.1 Common Service Operation Activities Part 1
    •  5.2 Common Service Operation Activities Part 2
    •  5.3 Common Service Operation Activities Part 3
    •  5.4 Common Service Operation Activities Part 4
  • Module 6: Organizing For Service Operation
    •  6.1 Organizing For Service Operation Part 1
    •  6.2 Organizing For Service Operation Part 2
    •  6.3 Organizing For Service Operation Part 3
    •  6.4 Roles Part 1
    •  6.5 Roles Part 2
  • Module 7: Technology Considerations
    •  7.1 Technology Considerations
  • Module 8: Service Operation
    •  8.1 Implementation Of Service Operation
    •  8.2 Challenges, Risks, And Critical Success Factors
    •  8.3 Conclusion
SGD $299.00
(Price excludes GST)
GET ACCESS NOW
Convince your boss email
This site is best viewed using the latest versions of Google Chrome, Apple Safari, Mozilla FireFox, Microsoft Internet Explorer 11 and Edge which supports HTML5/Webkit technologies.