Certification at Your Fingertips - ITIL Services Operations


Certification at Your Fingertips - ITIL Services Operations, Singapore elarning online course

Course Description

The objective of ITIL Service Operation is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks. Service Operation focuses on delivery and control process activities and aims for a steady state of managing services.

Understand the importance of Service Delivery.

- Know what is ITIL Service Operations
- Understand the various process level in ITIL
- Be able to apply the knowledge into actual projects
- Understand the key role of ITIL Service Operations


Course Objectives

  1. Introduction to Service Operation
  2. Understanding ​Service Management as a Practice
  3. Know the Service Operation principles
  4. Know the Service Operation process
  5. identify the common Service Operation activities
  6. Organizing For Service Operation
  7. Know the technology considerations


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Content

ITIL Services Operations

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Content
  • Module 1: Service Operation Introduction
    •  1.1 Introduction
    •  1.2 Syllabus Exam Overview And Testing Tips
    •  1.3 Service Operation Introduction Part 1
    •  1.4 Service Operation Introduction Part 2
    •  1.5 Service Operation Introduction Part 3
    •  1.6 Service Operation Introduction Part 4
    •  1.7 Service Operation Introduction Part 5
  • Module 2: Service Management As a Practice
    •  2.1 Service Management As A Practice Part 1
    •  2.2 Service Management As A Practice Part 2
    •  2.3 Service Management As A Practice Part 3
  • Module 3: Service Operation Principles
    •  3.1 Service Operation Principles Part 1
    •  3.2 Service Operation Principles Part 2
    •  3.3 Service Operation Principles Part 3
    •  3.4 Service Operation Principles Part 4
  • Module 4: Service Operation Process
    •  4.1 Service Operation Process Part 1
    •  4.2 Service Operation Process Part 2
    •  4.3 Service Operation Process Part 3
    •  4.4 Incident Management Part 1
    •  4.5 Incident Management Part 2
    •  4.6 Problem Management
    •  4.7 Request Fulfillment
    •  4.8 Access Management
  • Module 5: Common Service Operation Activities
    •  5.1 Common Service Operation Activities Part 1
    •  5.2 Common Service Operation Activities Part 2
    •  5.3 Common Service Operation Activities Part 3
    •  5.4 Common Service Operation Activities Part 4
  • Module 6: Organizing For Service Operation
    •  6.1 Organizing For Service Operation Part 1
    •  6.2 Organizing For Service Operation Part 2
    •  6.3 Organizing For Service Operation Part 3
    •  6.4 Roles Part 1
    •  6.5 Roles Part 2
  • Module 7: Technology Considerations
    •  7.1 Technology Considerations
  • Module 8: Service Operation
    •  8.1 Implementation Of Service Operation
    •  8.2 Challenges, Risks, And Critical Success Factors
    •  8.3 Conclusion
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