• Customer Service Management: For Business & Project Management

    Customer Service Management: For Business & Project Management

    Customer Service professionals is the front line of your organization. This course will help managers learn how manage, coach and inspire their customer service team to deliver high performing results. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to shape the direction of customer service in your organization - Inspire, motivate and give feedback to your agents, including coaching and analyzing customer service quality - Understand how important it is to have a strong front on your customer service  - Learn how you reach out to your customers and empathize with them  This course is SkillsFuture Credit Eligible.

  • Customer Service Basics: For Business & Project Management

    Customer Service Basics: For Business & Project Management

    Customer Service professionals is the front line of your organization. This course will help individuals build the skills required to deliver excellent customer service and build customer loyalty. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to build rapport with your customers through listening and developing a focus on the customer - Handling customer service requests over the phone, in the field or internally and managing confrontations and conflict - Understand how important it is to have a strong front on your customer service  - Learn how you reach out to your customers and empathize with them  This course is SkillsFuture Credit Eligible.

  • Predictable Revenue Toolkit: For Business & Project Management

    Predictable Revenue Toolkit: For Business & Project Management

    Designed for sales leaders who need to create scalable revenue, a repeatable system, and to have a piece of mind knowing that the system they’ve put in place will do its job and will ultimately help triple sales! Improve your sales strategy with our Predictable Revenue Toolkit. - Triple your sales with the right system - Understand Seeds, Nets and Spears to maximize your revenue - Avoid common marketing failures with provided examples - Learn how to tackle your sale and bring it to new heights This course is SkillsFuture Credit Eligible.

  • All Business Courses

      • Predictable Revenue Toolkit: For Business & Project Management

        Predictable Revenue Toolkit: For Business & Project Management

        SGD $400.50

        Course Description

        Designed for sales leaders who need to create scalable revenue, a repeatable system, and to have a piece of mind knowing that the system they’ve put in place will do its job and will ultimately help triple sales! Improve your sales strategy with our Predictable Revenue Toolkit. - Triple your sales with the right system - Understand Seeds, Nets and Spears to maximize your revenue - Avoid common marketing failures with provided examples - Learn how to tackle your sale and bring it to new heights This course is SkillsFuture Credit Eligible.

        Read more...

      • Customer Service Management: For Business & Project Management

        Customer Service Management: For Business & Project Management

        SGD $59.95

        Course Description

        Customer Service professionals is the front line of your organization. This course will help managers learn how manage, coach and inspire their customer service team to deliver high performing results. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to shape the direction of customer service in your organization - Inspire, motivate and give feedback to your agents, including coaching and analyzing customer service quality - Understand how important it is to have a strong front on your customer service - Learn how you reach out to your customers and empathize with them This course is SkillsFuture Credit Eligible.

        Read more...

      • Customer Service Basics: For Business & Project Management

        Customer Service Basics: For Business & Project Management

        SGD $59.00

        Course Description

        Customer Service professionals is the front line of your organization. This course will help individuals build the skills required to deliver excellent customer service and build customer loyalty. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to build rapport with your customers through listening and developing a focus on the customer - Handling customer service requests over the phone, in the field or internally and managing confrontations and conflict - Understand how important it is to have a strong front on your customer service - Learn how you reach out to your customers and empathize with them This course is SkillsFuture Credit Eligible.

        Read more...