• Customer Service Basics: For Business & Project Management

    Customer Service Basics: For Business & Project Management

    Customer Service professionals is the front line of your organization. This course will help individuals build the skills required to deliver excellent customer service and build customer loyalty. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to build rapport with your customers through listening and developing a focus on the customer - Handling customer service requests over the phone, in the field or internally and managing confrontations and conflict - Understand how important it is to have a strong front on your customer service  - Learn how you reach out to your customers and empathize with them 

  • Planning a Virtual Meeting

    Planning a Virtual Meeting

    Telecommuting will soon be the new buzzword in organizational structures. Designed for anyone who manages and leads others remotely, the Remote Leadership Toolkit: Getting Started provides remote leaders the tools they need to be successful leaders, no matter where their employees work in the world. Maximize your influence and leadership skills even from out of the office. - Understanding the uniqueness of a virtual environment and shifting your mindset to fit - Picking up the unique leadership skills needed to lead others remotely and build trust - Learn the skills needed to plan and lead successful virtual meetings - Leave a positive impact on your team This course qualifies for PMI Professional Development Units (PDU) .

  • Coaching Other - The Basics

    Coaching Other - The Basics

    The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).

  • All Business Courses

    • Getting Ready for Your Virtual Presentation - Testing

      Getting Ready for Your Virtual Presentation - Testing

      SGD $29.95

      Course Description

      The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).

      Read more...

    • Building Trust with Remote Teams - Testing

      Building Trust with Remote Teams - Testing

      SGD $29.95

      Course Description

      Telecommuting will soon be the new buzzword in organizational structures. Designed for anyone who manages and leads others remotely, the Remote Leadership Toolkit: Getting Started provides remote leaders the tools they need to be successful leaders, no matter where their employees work in the world. Maximize your influence and leadership skills even from out of the office. - Understanding the uniqueness of a virtual environment and shifting your mindset to fit - Picking up the unique leadership skills needed to lead others remotely and build trust - Learn the skills needed to plan and lead successful virtual meetings - Leave a positive impact on your team This course qualifies for PMI Professional Development Units (PDU) .

      Read more...

    • Giving Remote Feedback

      Giving Remote Feedback

      SGD $29.95

      Course Description

      The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).

      Read more...

    • Applying Coaching Remotely

      Applying Coaching Remotely

      SGD $29.95

      Course Description

      The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).

      Read more...

    • Coaching Other - The Basics

      Coaching Other - The Basics

      SGD $29.95

      Course Description

      The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).

      Read more...

    • Helping Others Achieve Goals

      Helping Others Achieve Goals

      SGD $29.95

      Course Description

      The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).

      Read more...

    • Collaborative Goal Setting at a Distance

      Collaborative Goal Setting at a Distance

      SGD $29.95

      Course Description

      The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).

      Read more...

    • Keys to Remote Accountability

      Keys to Remote Accountability

      SGD $29.95

      Course Description

      The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).

      Read more...

    • Communication Techniques for Web-based Presentations

      Communication Techniques for Web-based Presentations

      SGD $29.95

      Course Description

      The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).

      Read more...

    • Web-based Presentation Basics

      Web-based Presentation Basics

      SGD $29.95

      Course Description

      The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).

      Read more...

    • Getting Ready for Your Virtual Presentation

      Getting Ready for Your Virtual Presentation

      SGD $29.95

      Course Description

      The Remote Leadership Toolkit: Advanced Skills provides remote leaders additional tools and information to continue build their skills to lead and manage a remote team. Understanding the basic skills will help you to go further in managing from a virtual distance. Perfect the skills to lead remotely and maintain that success effectively. - Tackle the challenges and successfully present remotely with proven practices for great web-based presentations - Overcome challenges of accountability even remotely by goal setting and supporting those goals - Learn how the coaching model will help your interactions and learn to provide remote feedback - Learn how you to maintain your productivity and success in the long run This course qualifies for PMI Professional Development Units (PDU).

      Read more...

    • Leading a Virtual Meeting

      Leading a Virtual Meeting

      SGD $29.95

      Course Description

      Telecommuting will soon be the new buzzword in organizational structures. Designed for anyone who manages and leads others remotely, the Remote Leadership Toolkit: Getting Started provides remote leaders the tools they need to be successful leaders, no matter where their employees work in the world. Maximize your influence and leadership skills even from out of the office. - Understanding the uniqueness of a virtual environment and shifting your mindset to fit - Picking up the unique leadership skills needed to lead others remotely and build trust - Learn the skills needed to plan and lead successful virtual meetings - Leave a positive impact on your team This course qualifies for PMI Professional Development Units (PDU) .

      Read more...

    • Planning a Virtual Meeting

      Planning a Virtual Meeting

      SGD $29.95

      Course Description

      Telecommuting will soon be the new buzzword in organizational structures. Designed for anyone who manages and leads others remotely, the Remote Leadership Toolkit: Getting Started provides remote leaders the tools they need to be successful leaders, no matter where their employees work in the world. Maximize your influence and leadership skills even from out of the office. - Understanding the uniqueness of a virtual environment and shifting your mindset to fit - Picking up the unique leadership skills needed to lead others remotely and build trust - Learn the skills needed to plan and lead successful virtual meetings - Leave a positive impact on your team This course qualifies for PMI Professional Development Units (PDU) .

      Read more...

    • The Pitfalls of Web-Based Meetings

      The Pitfalls of Web-Based Meetings

      SGD $29.95

      Course Description

      Telecommuting will soon be the new buzzword in organizational structures. Designed for anyone who manages and leads others remotely, the Remote Leadership Toolkit: Getting Started provides remote leaders the tools they need to be successful leaders, no matter where their employees work in the world. Maximize your influence and leadership skills even from out of the office. - Understanding the uniqueness of a virtual environment and shifting your mindset to fit - Picking up the unique leadership skills needed to lead others remotely and build trust - Learn the skills needed to plan and lead successful virtual meetings - Leave a positive impact on your team This course qualifies for PMI Professional Development Units (PDU) .

      Read more...

    • Maximizing Virtual Tools

      Maximizing Virtual Tools

      SGD $29.95

      Course Description

      Telecommuting will soon be the new buzzword in organizational structures. Designed for anyone who manages and leads others remotely, the Remote Leadership Toolkit: Getting Started provides remote leaders the tools they need to be successful leaders, no matter where their employees work in the world. Maximize your influence and leadership skills even from out of the office. - Understanding the uniqueness of a virtual environment and shifting your mindset to fit - Picking up the unique leadership skills needed to lead others remotely and build trust - Learn the skills needed to plan and lead successful virtual meetings - Leave a positive impact on your team This course qualifies for PMI Professional Development Units (PDU) .

      Read more...

    • Building Trust with Remote Teams

      Building Trust with Remote Teams

      SGD $29.95

      Course Description

      Telecommuting will soon be the new buzzword in organizational structures. Designed for anyone who manages and leads others remotely, the Remote Leadership Toolkit: Getting Started provides remote leaders the tools they need to be successful leaders, no matter where their employees work in the world. Maximize your influence and leadership skills even from out of the office. - Understanding the uniqueness of a virtual environment and shifting your mindset to fit - Picking up the unique leadership skills needed to lead others remotely and build trust - Learn the skills needed to plan and lead successful virtual meetings - Leave a positive impact on your team This course qualifies for PMI Professional Development Units (PDU) .

      Read more...