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Customer Service Basics: For Business & Project Management
SGD $59.00
Customer Service professionals is the front line of your organization. This course will help individuals build the skills required to deliver excellent customer service and build customer loyalty. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to build rapport with your customers through listening and developing a focus on the customer - Handling customer service requests over the phone, in the field or internally and managing confrontations and conflict - Understand how important it is to have a strong front on your customer service - Learn how you reach out to your customers and empathize with them
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Customer Service Management: For Business & Project Management
SGD $59.95
Customer Service professionals is the front line of your organization. This course will help managers learn how manage, coach and inspire their customer service team to deliver high performing results. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to shape the direction of customer service in your organization - Inspire, motivate and give feedback to your agents, including coaching and analyzing customer service quality - Understand how important it is to have a strong front on your customer service - Learn how you reach out to your customers and empathize with them
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