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Service Excellence – Customer Service
Course Description
Groom the sales team with skills that will garner fruition with potential and existing customers. Build the skills required to deliver excellent customer service and improve customer loyalty.
Courses designed for supervisors, managers and leaders who are responsible for leading, coaching, and inspiring employee performance. These courses will help build the skills needed to manage individual and team performance, engage and retain employees, as well as contribute to organization success.
Whether a person is an individual contributor, project manager, or has supervisory responsibilities, these courses will help build the skills needed to increase personal performance, develop communication and team skills, as well as help individuals become contributing members of the organization long-term.
Course Objectives
Research shows that 70% of development happens on the job, and the e-learning courseware helps the learner apply on the job through the step by step instructions. The combination of short videos followed by step by step instructions on how to apply on the job helps the learner put into practice the instruction they just completed. Since development happens on the job, organizational leaders have confidence that the transition from learning to application on-the-job happens.
After completing this course, students will be able to:
- Develop their skills to effectively and successfully delegate work to others.
- Strengthen their skills to build great teamwork among their employees and team.
- Build their own conflict management skills, as well as learn how to coach employees to manage conflict with others.
- Behavior Based Interviewing allows individuals to structure both behavioral interview questions AND the many other critical non-behavioral questions you need to have answered to truly assess a candidate’s “fit”.
- Learn how manage, coach and inspire their customer service team to deliver high performing results.
Content
Delegating Work: For Business & Project Management
Creating Great Teamwork: For Business & Project Management
Conflict Management Skills
Learn to Lead and Manage with the TotalView Toolkit
Customer Service Management: For Business & Project Management
Service Excellence – Customer Service
- Duration 36 hr 0 mins
- Skill level All Levels
- Languages en_US
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