e-Learning Courses for SMEs – LOOP.sg

Communicate Better - Effectively and Efficiently


Communicate Better - Effectively and Efficiently, Singapore elarning online course

Course Description

Improve on communication skills to achieve the intended objective

Courses designed for supervisors, managers and leaders who are responsible for leading, coaching, and inspiring employee performance. These courses will help build the skills needed to manage individual and team performance, engage and retain employees, as well as contribute to organization success.

Whether a person is an individual contributor, project manager, or has supervisory responsibilities, these courses will help build the skills needed to increase personal performance, develop communication and team skills, as well as help individuals become contributing members of the organization long-term.


Course Objectives

Research shows that 70% of development happens on the job, and the e-learning courseware helps the learner apply on the job through the step by step instructions. The combination of short videos followed by step by step instructions on how to apply on the job helps the learner put into practice the instruction they just completed.  Since development happens on the job, organizational leaders have confidence that the transition from learning to application on-the-job happens.  

After completing this course, students will be able to:

  • Build their relationships with colleagues and peers to increase personal success and team collaboration.
  • Build the skills required to effectively communicate their thoughts, ideas and opinions to others.
  • Discover how to provide the feedback each person needs to perform at a high level.
  • Build leadership skills that can help in any role, whether the person is an individual contributor, new supervisor or experienced manager.
  • Improve their on-the-job writing skills, including creating clear, easy-to-read emails, letters, memorandums, meeting minutes, procedures and technical reports.
  • Build their own conflict management skills, as well as learn how to coach employees to manage conflict with others.

Content

Developing Work Relationships: For Business and Project Management

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- Working with a Diverse Team
- Build your Network
- Empathy for Others
- Share Your Knowledge and Expertise
- Recognize Your Peers
- Balance Conflicting Customer Priorities
- Building Trust with Others

Communicating with Others: For Business and Project Management

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- Nonverbal Communication
- Understanding Body Language
- Talk About and Promote the Company Vision
- Create a Vision Branding Statement
- Handling Customer Complaints
- Brand and Promote What You Do
- Share What You Think is Best

Giving Great Feedback

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- Improve the Quality of Feedback You Give
- Employees Monitor Personal Performance
- Acting with Appropriate Speed to Problems
- Employee Reactions to Performance Evaluations
- Perform a Performance Review
- Reinforce Great Teamwork
- Teams Monitor Performance

Building Your Leadership Skills: For Business and Project Management

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- Keeping Customers Informed
- Seek Out the Ideas and Opinions of Others
- Show Good Judgment Regarding Creative Ideas
- Integrity Review
- Support the Organization's Vision and Strategy
- Manage Conflict with Others
- How Inspiring Are You?*
- Be a Powerful and Inspirational Role Model*

Improve with the Writing to Get Things Done® Toolkit: For Business and Project Management

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- Effective Business Communication
- Separating Readers' and Writers' Needs
- Identifying Ineffective Writing Styles
- Using the Reporting Process
- Selecting the Best Writing Model
- Write Effective Opening Paragraphs
- Effective Middle and Closing Paragraphs
- Forecasting Subject Lines
- Most Common Business Writing Model
- Writing Model for Reports and Documents
- Writing Style and Tone
- Effective Emails

Conflict Management Skills

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- Helping Employees Manage Conflict
- Help Groups Resolve Conflict
- Conflict Management Expectations
- Create a Conflict Management Culture
- Coaching Employees to Manage Conflict
- Problem Solving Expectations
- Be Open to Different Solutions

    Communicate Better - Effectively and Efficiently

    • Duration 48 hr 0 mins
    • Skill level Beginner
    • Languages en_US


    SGD $289.00
    (Price excludes GST)
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    Payment

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    Price (SGD$) : 289.00
     
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    GST 7% ($) : 20.23
    Final amount to pay ($) : 309.23