Certification at Your Fingertips - Information Technology Infrastructure Library (ITIL Foundations V3)


Certification at Your Fingertips - Information Technology Infrastructure Library (ITIL Foundations V3), Singapore elarning online course

Course Description

This ITIL Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally. This course covers the 5 main concepts within ITIL: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Ace your certification examination with this preparation course!

- Learn of the examination outline before sitting for your certification
- Know and understand the topics that may be covered in your examinations
- Understand theory aspects of the examination


Course Objectives

Service Management;
ITIL and the Service Lifecycle
Service Operation
Continual Service Improvement
Service Management Technology


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Content

Information Technology Infrastructure Library (ITIL Foundations V3)

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Content
  • Module 1: The ITIL Qualification Scheme
    • 1.1 Intro
    • 1.2 About Scheme
    • 1.3 Levels Of Qualifications
    • 1.4 Qualification Bodies
    • 1.5 The ITIL Foundation Certification Stubble
  • Module 2: Introduction to Service Management
    • 2.1 Service And Service Management ­Part 1
    • 2.2 Service And Service Management ­Part 2
    • 2.3 Service Management Processes­ Part 1
    • 2.4 Service Management Processes­ Part 2
    • 2.5 Service Management Best Practices And Summary
  • Module 3: ITIL® and the Service Lifecycle
    • 3.1 Service Management Practices
    • 3.2 Why ITIL®
    • 3.3 The Service Lifecycle
  • Module 4: Service Strategy
    • 4.1 Service Strategy Purpose And Objectives
    • 4.2 Service Strategy Scope
    • 4.3 Business Value Stubble
    • 4.4 Key Principles ­Part 1
    • 4.5 Key Principles­ Part 2
    • 4.6 Service Stragey Processes
  • Module 5: Service Design
    • 5.1 Service Design Purpose And Objectives
    • 5.2 Scope Of Service Design
    • 5.3 Business Value Service Design
    • 5.4 Service Design Key Principles
    • 5.5 Service Design Processes­ Part 1
    • 5.6 Service Design Processes ­Part 2
    • 5.7 Service Design Processes­ Part 3
    • 5.8 Service Design Processes ­Part 4
  • Module 6: Service Transition
    • 6.1 Service Transition Purpose And Objectives
    • 6.2 Service Transition Scope And Business Value
    • 6.3 Service Transition Key Principles
    • 6.4 Service Transition Processes ­Part 1
    • 6.5 Service Transition Processes­ Part 2
    • 6.6 Service Transition Processes­ Part 3
    • 6.7 Service Transition Processes­ Part 4
  • Module 7: Service Operation
    • 7.1 Intro To Service Operation
    • 7.2 Service Operation Basic Concepts
    • 7.3 Service Operation Processes ­Part 1
    • 7.4 Service Operation Processes­ Part 2
    • 7.5 Service Operation Access Management
    • 7.6 Service Operation Functions
  • Module 8: Continual Service Improvement
    • 8.1 Continual Service Improvement Purpose Objectives AndScope
    • 8.2 Continual Service Improvement Key Principles
    • 8.3 Continual Service Improvement Processes
  • Module 9: Service Management Technology
    • 9.1 SMT
    • 9.2 SMT Service Automation
    • 9.3 SMT Service Analytics
  • Module 10: How it all Fits Together
    • 10.1 How It All Fits Together
    • 10.2 Outro
  • Duration 8 hr 10 mins
  • Skill level All Levels
  • Languages English
  • Tag(s) Certification IT


SGD $299.00
(Price excludes GST)
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