• An Essential Online Course: Marketing Analytics

    An Essential Online Course: Marketing Analytics

    Technical marketers are in high demand and low supply. Being able to dive into data on your own, with no help from analysts, makes you a much better marketer. This is why Structured Query Language (SQL) is so powerful - it allows you to see all your customers’ data and make decisions based on accurate analysis. Knowing how to use SQL is literally a marketing superpower, and that’s exactly what this course will teach you! The concepts and queries in this course are used every day by the marketing teams at successful companies like eBay, Moz and HubSpot. Maximize your marketing analytics with SQL.  - Understand the basics and fundamentals of SQL - Learn how to apply SQL into real-time data  - Know how to make full use of data and analysis - Learn how adopt SQL into your database  This course is SkillsFuture Credit Eligible.

  • Essential Online Course - Marketing with Google and YouTube

    Essential Online Course - Marketing with Google and YouTube

    Social Media is the new word of mouth and has replaced traditional communication mediums in recent years. Most people are only scratching the surface on the interesting things they can do with these social media websites. Make full use of Social Media for your business! - Learn how to leverage the power of real-time marketing - Discover how you can market your business on social media platforms - Learn the tools of trade using Youtube to promote your business - Kill two birds with one stone by sharing your business at one stop

  • Customer Service Management: For Business & Project Management

    Customer Service Management: For Business & Project Management

    Customer Service professionals is the front line of your organization. This course will help managers learn how manage, coach and inspire their customer service team to deliver high performing results. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to shape the direction of customer service in your organization - Inspire, motivate and give feedback to your agents, including coaching and analyzing customer service quality - Understand how important it is to have a strong front on your customer service  - Learn how you reach out to your customers and empathize with them  This course is SkillsFuture Credit Eligible.

  • All Business Courses

    • Predictable Revenue Toolkit: For Business & Project Management

      Predictable Revenue Toolkit: For Business & Project Management

      SGD $400.50

      Course Description

      Designed for sales leaders who need to create scalable revenue, a repeatable system, and to have a piece of mind knowing that the system they’ve put in place will do its job and will ultimately help triple sales! Improve your sales strategy with our Predictable Revenue Toolkit. - Triple your sales with the right system - Understand Seeds, Nets and Spears to maximize your revenue - Avoid common marketing failures with provided examples - Learn how to tackle your sale and bring it to new heights This course is SkillsFuture Credit Eligible.

      Read more...

    • Customer Service Management: For Business & Project Management

      Customer Service Management: For Business & Project Management

      SGD $59.95

      Course Description

      Customer Service professionals is the front line of your organization. This course will help managers learn how manage, coach and inspire their customer service team to deliver high performing results. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to shape the direction of customer service in your organization - Inspire, motivate and give feedback to your agents, including coaching and analyzing customer service quality - Understand how important it is to have a strong front on your customer service - Learn how you reach out to your customers and empathize with them This course is SkillsFuture Credit Eligible.

      Read more...

    • Customer Service Basics: For Business & Project Management

      Customer Service Basics: For Business & Project Management

      SGD $59.00

      Course Description

      Customer Service professionals is the front line of your organization. This course will help individuals build the skills required to deliver excellent customer service and build customer loyalty. Whether you are working as a CS professional or not, it's good to know the basics to be more effective in communicating with your customers. Understand why Customer Service is critical in a world where the Customer may always be right. - Learn to build rapport with your customers through listening and developing a focus on the customer - Handling customer service requests over the phone, in the field or internally and managing confrontations and conflict - Understand how important it is to have a strong front on your customer service - Learn how you reach out to your customers and empathize with them This course is SkillsFuture Credit Eligible.

      Read more...

    • A Video Arts Guide: Customer Service & Sales

      A Video Arts Guide: Customer Service & Sales

      SGD $209.00

      Course Description

      Customer Service & Sales are probably two of the biggest teams in any people-oriented organization or industry. Pick up some of the must-have resources to inspire customer service teams every day in this course. Let the humorous yet educative videos from Video Arts teach you the dos-and-do-nots of working in customer service and in sales.Don't get caught unaware when working in Customer Service & Sales!- Know ways to deal with difficult customers - Learn ways to sell or promote your product - Learn the etiquettes of selling - Know how to promote without being overbearing This course is SkillsFuture Credit Eligible.

      Read more...

    • A Video Arts Guide: Customer Service Essentials

      A Video Arts Guide: Customer Service Essentials

      SGD $209.00

      Course Description

      Video Arts Customer Services Essentials. By taking this short course you will gain a greater understanding of how sales and service are linked, both for your company and for your customers. The ‘sale’ doesn’t stop when the customer has bought a product or service, and after sales care can affect future buying decisions, as well as the reputation of both you and the company you work for. You’ll also learn that the majority of your decisions affect the people in your team.- Look: the theory, which will be the learning base.- Think: activities and open questions associating the course content with your own personal experience.- Practise: questions to check your understanding.- Remember: a summary of the key points included in each section or a reminder of a crucial aspect of the training process.This course is SkillsFuture Credit Eligible.

      Read more...